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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear Faculty, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>You are receiving this email to notify you of urgent preventative maintenance that may affect access to your UCR websites on <b>Saturday, December 12, 2020</b> from <b>12:00 AM to 4:00 AM PST</b>. <b> </b> <o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#393B41'>During the maintenance window users will be unable to access any website that is currently hosted on vHost. </span></b><span style='color:#393B41'>Please note that the upcoming maintenance <i>only</i> affects websites that are hosted on the vHost platform. Drupal websites, including most departmental sites, are <u>not</u> hosted on vHost and will not be affected. However, it is our understanding that some faculty lab and department sites are still hosted on vHost. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This planned maintenance is required to prevent unexpected outages, such as the one experienced last weekend. Given the urgent need for this maintenance, the event date and time were selected to try to ensure minimal potential impact to campus operations and events. <b><o:p></o:p></b></span></p><p class=MsoNormal><span style='color:#393B41'>To follow the status of this change, please </span><a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5fc977a0d5e4c60538e8ead3">see the TechAlert</a><span style='color:#393B41'>. If you have any questions or concerns about this maintenance event, please contact </span><span style='color:#393B41'><a href="mailto:michael.kinsey@ucr.edu?subject=UPS%20Maintenance%20"><span style='color:#0563C1'>Michael Kinsey</span></a>, Manager for Systems Operations. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In IT Together, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><a href="https://its.ucr.edu/"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>ITS.UCR.EDU</span></a><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_3" src="cid:image002.png@01D6CD76.DC1E5A20" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Submit a support ticket</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Submit a request</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Browse the ITS Knowledge Base</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>