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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear Students, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please be advised that the R’Web portal is currently experiencing an unexpected service outage. As a result, you will be redirected to a support webpage that contains links to your portal tools and resources. This page can be accessed by visiting <a href="http://rweb.ucr.edu/">rweb.ucr.edu</a>. Please note that you will be asked to authenticate your identity via UCR single sign-on if you are attempting to access a secure resource. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This is an interim solution until R’Web portal services can be restored. For updates on the status of this system, please visit <a href="https://techalerts.ucr.edu/">techalerts.ucr.edu</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>We apologize for any inconvenience this may cause and appreciate your patience as we work diligently to get system services restored. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'><a href="https://its.ucr.edu/"><span style='color:#0563C1'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=200 height=45 style='width:2.0833in;height:.4722in' id="Picture_x0020_1" src="cid:image001.gif@01D6A602.EBAE4360" alt="Description: Description: cid:image001.gif@01CCA60B.7849B810"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b">Submit a support ticket</a> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home">Submit a request</a> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b">Browse the ITS Knowledgebase</a> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'> <o:p></o:p></span></p></div></body></html>