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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear Students, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This email is to inform you of on-going maintenance to the R’Web portal taking place today and tomorrow in response to the service outage. Yesterday evening ITS restored R’Web access after deploying a temporary fix. Over the next couple of days ITS will implement the permanent fix to fully restore services. Due to this maintenance, R’Web services may be intermittently unavailable from 10:15PM until 11:59PM on Wednesday, October 21. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>For updates on the status of this system, please visit <a href="https://techalerts.ucr.edu/">techalerts.ucr.edu</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Again, we apologize for any inconvenience this may cause and appreciate your patience as we work diligently to get system services restored.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><a href="https://its.ucr.edu/"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>ITS.UCR.EDU</span></a><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6111in' id="Picture_x0020_3" src="cid:image001.png@01D6A6E4.90B89AE0" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b">Submit a support ticket</a> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home">Submit a request</a> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b">Browse the ITS Knowledge Base</a> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> UCR Information Technology Solutions <its@ucr.edu> <br><b>Sent:</b> Monday, October 19, 2020 10:31 AM<br><b>To:</b> 'students@scotmail.ucr.edu' <students@scotmail.ucr.edu><br><b>Subject:</b> NOTICE: R'Web Portal Maintenance <o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#393B41'>Dear Students, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please be advised that the R’Web portal is currently experiencing an unexpected service outage. As a result, you will be redirected to a support webpage that contains links to your portal tools and resources. This page can be accessed by visiting <a href="http://rweb.ucr.edu/">rweb.ucr.edu</a>. Please note that you will be asked to authenticate your identity via UCR single sign-on if you are attempting to access a secure resource. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This is an interim solution until R’Web portal services can be restored. For updates on the status of this system, please visit <a href="https://techalerts.ucr.edu/">techalerts.ucr.edu</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>We apologize for any inconvenience this may cause and appreciate your patience as we work diligently to get system services restored. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'><a href="https://its.ucr.edu/">ITS.UCR.EDU</a></span></u><span style='font-size:10.0pt;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=200 height=45 style='width:2.0833in;height:.4722in' id="Picture_x0020_1" src="cid:image004.gif@01D6A6E4.8FA7C720" alt="Description: Description: cid:image001.gif@01CCA60B.7849B810"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b">Submit a support ticket</a> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home">Submit a request</a> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#393B41'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b">Browse the ITS Knowledgebase</a> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'> <o:p></o:p></span></p></div></body></html>