<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">Dear Winter Term Instructors, </font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><br></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">In light of the Chancellor’s notice of remote instruction
for the first two weeks of winter quarter, the UCR Information Technology
Solutions (ITS) and Exploration Center for Innovative Teaching and Engagement
(XCITE) would like to provide a comprehensive list of resources that support
remote instruction.</font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><br></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><a href="https://teaching.ucr.edu/" style="color:rgb(5,99,193)"><b>TEACHING.UCR.EDU</b></a>: This website contains a robust list of
teaching resources, including support for designing and developing remote
classrooms, as well as training resources for instructional tools, such as
Zoom, YuJa, and Canvas. Faculty can also request teaching assistance directly
via the XCITE <a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b." style="color:rgb(5,99,193)">support
form</a>. </font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><br></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><a href="https://ontherise.ucr.edu/" style="color:rgb(5,99,193)"><b>ONTHERISE.UCR.EDU</b></a>: Per the Chancellor’s guidance, campus will
remain open to employees. Instructors are encouraged to utilize the technology
in their designated classrooms to instruct fully remote audiences. This website
contains information about designated Rooms for Increasing Student Engagement
(RISE), which are general assignment classrooms equipped with advanced
instructional technology to support various modes of teaching, including remote
instruction. The website includes training videos for <a href="https://ontherise.ucr.edu/guidance" style="color:rgb(5,99,193)">equipment operation</a> as well as <a href="https://ontherise.ucr.edu/faculty" style="color:rgb(5,99,193)">pedagogy functions</a>. </font></p>
<ul style="margin-top:0in;margin-bottom:0in" type="disc">
<li class="gmail-MsoListParagraphCxSpFirst" style="margin:0in 0in 0.0001pt 2.7pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><b>RISE Pedagogical Support</b>: Ongoing pedagogical support is provided by XCITE.
XCITE is available <a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b." style="color:rgb(5,99,193)">upon
request</a> to assist instructors should they have issues with teaching
modality in designated RISE rooms.</font></li>
<li class="gmail-MsoListParagraphCxSpLast" style="margin:0in 0in 8pt 2.7pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><b>RISE
Technical Support</b>: Ongoing technical support is provided by the ITS
Multimedia team. In the event technology in a RISE classroom is broken or
experiencing performance issues, the instructor can <a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=627215581bbe7090e4b40dc2cd4bcb2a" style="color:rgb(5,99,193)">request
technical support</a> and a member of the ITS Multimedia team will be
immediately dispatched to the classroom to resolve the issue or provide
alternate equipment. In the event functional support is needed, the
Multimedia team will route the request to the XCITE team.</font></li>
</ul>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><b><font size="4"><br></font></b></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><b>CLASSROOM TRAINING</b>:
Quarterly instructional technology training for faculty scheduled to teach in
the large lecture halls was completed the week of December 13, 2021. As a
reminder, the ITS Multimedia team will visit large classrooms on the first day
of instruction (January 3, 2022) to provide hands-on technical support, if
needed. Instructors teaching in small classrooms can request one-on-one
training from ITS Multimedia. To request Multimedia services or support, please
<a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=627215581bbe7090e4b40dc2cd4bcb2a" style="color:rgb(5,99,193)">complete
the service request form</a> in the IT service portal at <a href="http://ithelp.ucr.edu">ithelp.ucr.edu</a>. </font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><br></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">Additional campus resources: </font></p>
<ul style="margin-top:0in;margin-bottom:0in" type="disc">
<li class="gmail-MsoListParagraph" style="margin:0in 0in 8pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://campusreturn.ucr.edu/" style="color:rgb(5,99,193)">CAMPUSRETURN.UCR.EDU</a>:
Official campus resource for updates related to campus return, including
announcements, guidance for instructors, health and safety protocol, and
planning. </font></li>
</ul>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><br></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">Additional IT resources: </font></p>
<ul style="margin-top:0in;margin-bottom:0in" type="disc">
<li class="gmail-MsoListParagraphCxSpFirst" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://its.ucr.edu/faculty" style="color:rgb(5,99,193)">ITS.UCR.EDU/FACULTY</a>:
IT quick links for faculty working remotely</font></li>
<li class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://ithelp.ucr.edu/" style="color:rgb(5,99,193)">ITHELP.UCR.EDU</a>:
The IT service portal where users can search for answers in the knowledge
base, submit a support ticket, request a service, and download software</font></li>
<li class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://techalerts.ucr.edu/" style="color:rgb(5,99,193)">TECHALERTS.UCR.EDU</a>:
Live updates concerning planned system maintenance and reported service
disruptions or outages </font></li>
<li class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://its.ucr.edu/software" style="color:rgb(5,99,193)">ITS.UCR.EDU/SOFTWARE</a>:
Instructions for faculty and students on how to access and use the
Software Catalog to download available course software </font></li>
<li class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://ucr.apporto.com/" style="color:rgb(5,99,193)">UCR.APPORTO.COM</a>:
UCR’s virtual computer lab where available course software can be accessed
remotely without the need to download applications</font></li>
<li class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://its.ucr.edu/loan2learn" style="color:rgb(5,99,193)">ITS.UCR.EDU/LOAN2LEARN</a>:
Students in need of off-campus access to a learning device are invited to
apply to the ITS Loan2Learn program to receive a loaner device, such as a
laptop, desktop, tablet, or headset
<i></i></font></li>
<li class="gmail-MsoListParagraphCxSpLast" style="margin:0in 0in 8pt;line-height:106%;font-family:Calibri,sans-serif"><font size="4"><a href="https://its.ucr.edu/research-computing" style="color:rgb(5,99,193)">ITS.UCR.EDU/RESEARCH-COMPUTING</a>:
Research computing information and resources for researchers, including
storage, software, data management, and training and consulting</font></li>
</ul>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4"><i>Please note that
campus is closed from December 23, 2021, through January 2, 2022, in observance
of the holidays. In an effort to provide emergency support to faculty as they
make the switch to remote instruction, XCITE staff will be available to respond
to </i><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b." style="color:rgb(5,99,193)"><i>teaching support requests</i></a><i> from December 27, 2021, through December
30, 2021. However, ITS services will be unavailable for the duration of winter
break. IT calls and support tickets submitted during this period will be
processed on January 3, 2022. If you are having trouble accessing an IT service
or application, please visit <a href="http://techalerts.ucr.edu">techalerts.ucr.edu</a> to see if the service is
currently undergoing planned maintenance or experiencing a known
disruption. </i></font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><i><font size="4"><br></font></i></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">Thank you, </font></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif"><font size="4">Information Technology Solutions & XCITE</font></p>
<div style="border-top:none;border-right:none;border-left:none;border-bottom:1.5pt solid windowtext;padding:0in 0in 1pt">
<p class="MsoNormal" style="border:none;padding:0in;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
</div>
<div><font face="arial, sans-serif" size="1">Please note that this email account is not directly monitored by ITS staff. If you require technical support, please take one of the following actions: </font></div><div><ul><li style="margin-left:15px"><font size="1"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT problem to BearHelp </font></li><li style="margin-left:15px"><font size="1"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or service enhancement </font></li><li style="margin-left:15px"><font size="1"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help articles </font></li><li style="margin-left:15px"><font size="1"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student Software Catalog </font></li><li style="margin-left:15px"><font size="1">If you would like to report a suspicious email or security incident, please <a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=2af24d121b0b849026bd635bbc4bcba1" target="_blank">follow these steps on how to notify the Information Security Office</a></font></li><li style="margin-left:15px"><font size="1">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848</font></li></ul></div></div>