<div dir="ltr"><div class="gmail_quote gmail_quote_container"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Dear Colleagues,</div><div dir="ltr"><br></div><div dir="ltr">Please share this announcement with your staff as appropriate.<br><div><span id="m_5692378024670323119gmail-docs-internal-guid-064d9a33-7fff-7834-b82b-4e390cb3f2e7"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><font face="arial, sans-serif">Business & Financial Services (BFS) is pleased to announce the latest enhancements to Web Recharge, a platform designed to streamline service requests and billing for over 120 Service Providers across campus. These enhancements improve how departments submit service requests, allow Service Providers to define services and rates, and ensure accurate billing, accounting controls, and audit trails.</font></span></p><h3 dir="ltr" style="line-height:1.38;margin-top:14pt;margin-bottom:4pt"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><font face="arial, sans-serif" size="2">What’s New & What’s Coming Next</font></span></h3><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" role="checkbox" aria-checked="true" style="list-style-type:none;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><font face="arial, sans-serif"><img src="cid:ii_m7dz38gs0" alt="checked" width="18" height="18"><p dir="ltr" style="line-height:1.38;margin-bottom:0pt;display:inline-block;vertical-align:top;margin-top:0px" role="presentation"><span style="background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Request a New Service Provider</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Now deployed.</span></p></font></li><li dir="ltr" role="checkbox" aria-checked="true" style="list-style-type:none;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><font face="arial, sans-serif"><img src="cid:ii_m7dz38gw1" alt="checked" width="18" height="18"><p dir="ltr" style="line-height:1.38;margin-bottom:0pt;display:inline-block;vertical-align:top;margin-top:0px" role="presentation"><span style="background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Template Billing</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Deployed, with training resources in development.</span></p></font></li><li dir="ltr" role="checkbox" aria-checked="false" style="list-style-type:none;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><font face="arial, sans-serif"><img src="cid:ii_m7dz38gy2" alt="unchecked" width="18" height="18"><p dir="ltr" style="line-height:1.38;margin-bottom:0pt;display:inline-block;vertical-align:top;margin-top:0px" role="presentation"><span style="background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Service Provider Update Request Form</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Currently in testing, with deployment expected soon, including training resources. In the interim, please submit a ticket if you require updates.</span></p></font></li><li dir="ltr" role="checkbox" aria-checked="false" style="list-style-type:none;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><font face="arial, sans-serif"><img src="cid:ii_m7dz38h03" alt="unchecked" width="18" height="18"><p dir="ltr" style="line-height:1.38;margin-bottom:12pt;display:inline-block;vertical-align:top;margin-top:0px" role="presentation"><span style="background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Mass/Batch Billing</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Discussions on requirements and design will begin in the coming weeks to address this highly-requested feature.</span></p></font></li></ul><h3 dir="ltr" style="line-height:1.38;margin-top:14pt;margin-bottom:4pt"><font face="arial, sans-serif" size="2"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Available Training Resources </span><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="color:rgb(0,0,0);background-color:transparent;font-weight:400;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To support Web Recharge users, we’ve developed training guides with videos:</span></font></h3><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt" role="presentation"><font face="arial, sans-serif"><a href="https://drive.google.com/file/d/1psWgbrOFcSilRhziCyDMKUpaypoVQC5b/view?usp=sharing" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Requester</span></a><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Covers the role and how to initiate work order requests.</span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><font face="arial, sans-serif"><a href="https://drive.google.com/file/d/1zCE7u59mR8OpgFytgUeWWdNMbVr-QFSh/view?usp=sharingFulfillers%20&%20Administrators" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Fulfillers & Administrators</span></a><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Covers managing requests, billing, and system controls.</span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><font face="arial, sans-serif"><a href="https://drive.google.com/file/d/1G7Z1zcjTdWpL4uW0olCM_83MgKUrW9Cd/view?usp=sharing" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Search Work Orders/Billing Inquiry</span></a><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> - Covers the steps to search for a Work Order that is on the ledger, or to review a charge to see the corresponding Work Order when conducting an audit.</span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><font face="arial, sans-serif"><a href="https://drive.google.com/file/d/164-R95iP9IFGh629OF_xYiTqIuBQn7ue/view?usp=sharing" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Request a new Service Provider</span></a><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> – Covers the multi-step process that starts with requesting the service provider and then involves a series of approvers. </span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt" role="presentation"><font face="arial, sans-serif"><span style="background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Reminder:</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> All guides are posted in </span><a href="https://bfs.ucr.edu/training-resources" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Training Resources</span></a><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">—search </span><span style="background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">"Web Recharge"</span><span style="background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> to find them easily</span></font></p></li></ul><h3 dir="ltr" style="line-height:1.38;margin-top:14pt;margin-bottom:4pt"><font face="arial, sans-serif" size="2"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Have Feedback?</span><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="color:rgb(0,0,0);background-color:transparent;font-weight:400;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Submit inquiries or enhancement requests through </span><a href="https://ucrsupport.service-now.com/finadmin_portal" style="text-decoration-line:none" target="_blank"><span style="background-color:transparent;font-weight:400;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Finance and Administration Support</span></a><span style="color:rgb(0,0,0);background-color:transparent;font-weight:400;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> under "General Accounting, Web Recharge, & Cost Transfers."</span></font></h3><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><font face="arial, sans-serif">Thank you for your continued partnership.</font></span></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><font face="arial, sans-serif">Sincerely,</font></span></p><div><span id="m_5692378024670323119m_-6572139314328951242m_-189654548857257597m_-8263781827444623809m_2633683046196611596gmail-docs-internal-guid-c9074b15-7fff-7128-df2b-1e04c48b30cb"><p class="MsoNormal"><font face="arial, sans-serif"><b>Asirra Suguitan</b><br>Associate Vice Chancellor and Campus Controller<br>Business & Financial Services<u></u><u></u></font></p><p class="MsoNormal"><span style="color:rgb(31,73,125)"><a href="http://bfs.ucr.edu/" target="_blank"><b><font face="arial, sans-serif">http://bfs.ucr.edu/</font></b></a></span></p></span></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="margin-bottom:3pt"><span style="font-family:Arial,sans-serif"><img width="141" height="43" src="cid:ii_1955e14f9615b16b21" alt="ucr-logo-email" style="width:1.4722in;height:0.4513in"></span></p></div></div></div><div><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span></div></span></div></div></div></div></div></div>
</div></div>