[Students] Follow-up: Notice of Widespread Service Disruption

[UCR Information Technology Solutions]

Dear Highlander Community,

 

All UCR systems have been restored as of 12:30 AM this morning and should
now be accessible to users.

 

At approximately 4:20 PM yesterday UCR Information Technology Systems (ITS)
received reports of numerous service disruptions and began investigating. It
was determined that the service disruption was a widespread issue affecting
systems across campus caused by a sudden power outage. ITS deployed all
staff and key vendor contacts to resolve the issue and restore services as
quickly as possible.

 

We understand the inconvenience this unexpected outage may have caused,
particularly for students preparing for finals. Thank you for your patience
as ITS worked diligently to investigate and resolve the issue.

 

Enabling Your Continued Success,

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

 

From: UCR Information Technology Solutions <its at ucr.edu <mailto:its at ucr.edu>
> 
Sent: Wednesday, December 9, 2020 4:43 PM
To: 'ucrfacultyandstaff at scotmail.ucr.edu'
<ucrfacultyandstaff at scotmail.ucr.edu
<mailto:ucrfacultyandstaff at scotmail.ucr.edu> >; 'students at scotmail.ucr.edu'
<students at scotmail.ucr.edu <mailto:students at scotmail.ucr.edu> >
Subject: Notice of Widespread Service Disruption
Importance: High

 

Dear Highlander Community, 

 

UCR Information Technology Solutions (ITS) is currently investigating
reports of widespread service disruptions. More information is forthcoming
as we determine the scope and source of the issue.

 

Please find status updates and a list of affected systems at
techalerts.ucr.edu <https://techalerts.ucr.edu/> .    

 

We apologize for any inconvenience this may cause and appreciate your
patience as we work diligently to get system services restored.

 

Enabling Your Continued Success, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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