[Students] RESOLVED: Partial Disruption to Email and Phone Services

[UCR Information Technology Solutions]

Dear Highlander Community,

The partial disruption caused by the previously communicated LDAP issue has
been resolved. UCR mail, phone, and CAS systems have been restored and
should now be accessible to users.

We understand the inconvenience this unexpected outage may have caused.
Thank you for your patience as ITS worked diligently to investigate and
resolve the issue.

Sincerely,

Information Technology Solutions
University of California, Riverside
https://its.ucr.edu


On Mon, Mar 20, 2023 at 4:48 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear Highlander Community,
>
> Please be advised that there is an unexpected issue with UCR’s legacy
> Lightweight Directory Access Protocol (LDAP). As a result, campus users may
> be experiencing the following:
>
>    -
>
>    Some users are currently unable to send email to some recipients and
>    may receive a bounce or ‘500’ error message
>    -
>
>    Cisco Jabber and some contact center phone users are currently
>    experiencing a disruption of service
>    -
>
>    Other issues are possible, if that particular system uses LDAP
>
>
> ITS is currently investigating to determine the cause and full scope of
> this LDAP issue.
>
> Please visit techalerts.ucr.edu, where we will continue to keep campus
> updated on the status of this issue until it is resolved.
>
> We appreciate your patience as we work diligently to get system services
> restored.
>
> Sincerely,
>
> Information Technology Solutions
> University of California, Riverside
> https://its.ucr.edu
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Visit the ITS website at its.ucr.edu to find self-help articles,
>    submit and track support tickets, request IT services, and more.
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://scotmail.ucr.edu/pipermail/students/attachments/20230320/87eed180/attachment-0001.html>