From its at ucr.edu Tue Dec 16 16:22:54 2025 From: its at ucr.edu (UCR Information Technology Solutions) Date: Tue, 16 Dec 2025 16:22:54 -0800 Subject: [Students] Planned Campus WiFi Update on December 17 Requires Reconnection to Maintain Access Message-ID: [image: image] Campus wireless network enhancement on December 17 requires reconnection to the EDUROAM and UCR-GUEST WiFi networks. Dear Highlander, Please be advised that a planned campus wireless network enhancement will take place on December 17, 2025. This is part of a series of network infrastructure improvements that Information Technology Solutions (ITS) is making to enhance the security, resilience, and reliability of our IT infrastructure. As a result, if you use the EDUROAM and/or UCR-GUEST WiFi networks, you will need to take specific steps to maintain access. EDUROAM Troubleshooting Guidance 1. Prompt your device to forget the EDUROAM WiFi network. 1. Follow the instructions for Mac, iPhone, and iPad . 2. Follow the instructions for Windows 10 and 11 . 2. Reconnect to the EDUROAM WiFi network (read the IT knowledge article to learn how ). 3. Accept the new wireless security certificate. Note: This process must be performed whether you access EDUROAM from UCR?s campus or another EDUROAM campus. UCR-GUEST Troubleshooting Guidance After the network change, all users of the UCR-GUEST WiFi network will be required to re-register on the UCR-GUEST sign-in page in order to access it. This re-registration only needs to occur once after the network change on December 17. After re-registration, you will be able to use the UCR-GUEST WiFi as normal. If you run into any issues, please contact BearHelp at (951) 827-4848 (Monday through Friday, 8 AM to 5 PM) or submit a ticket at its.ucr.edu/help. For in person support, you may also visit IT Support Services, located on the first floors of the Rivera and Orbach libraries and the Student Success Center, Monday through Friday from 8:30 AM to 5:00 PM. Please note that in observance of the winter holidays, UC Riverside operations will be suspended beginning Wednesday, December 24, 2025, and will resume on Friday, January 2, 2026. During this time, ITS staff will be unavailable to respond to calls or tickets submitted to the help desk. Self-help guidance can be found in the IT Knowledge Base . Sincerely, Jeremy Fisher Executive Director of Infrastructure Okey Uchendu Associate Director, Cloud and System Engineering Network Engineering Information Technology Solutions Information Technology Solutions Computing & Communications Building 900 University Ave. Riverside, CA 92521 951-827-4848 | its.ucr.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image Type: image/png Size: 40409 bytes Desc: not available URL: