[Students] New Campus VPN Available for Download; Required for VPN Use on Linux, Chrome, Android, and iOS Devices on October 27

[UCR Information Technology Solutions]

[image: image]
Key Takeaways

   -

   The new campus virtual private network (VPN) is now available for
   download at vpn.ucr.edu (see guidance
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142>
   )
   -

   Highlanders who use the campus VPN–for example, to access certain
   Library resources–should note that, starting October 27, 2025, the old Palo
   Alto “GlobalProtect” client will only remain accessible on Mac and
   Windows devices.
   -

   On October 27, 2025, students with devices that use Linux, Chrome,
   Android, or iOS operating systems will need to use the new VPN.

Dear Highlander,

Information Technology Solutions (ITS) has been hard at work upgrading the
campus virtual private network (VPN)
<https://insideucr.ucr.edu/scotmemos/2025/09/04/coming-soon-new-virtual-private-network-vpn-service>
from the old Palo Alto (GlobalProtect) to the new Cisco Secure
(AnyConnect). The new VPN is now available for download from vpn.ucr.edu (see
guidance
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142>
).
Linux, Android, Chromebook, and iOS Users

As a result of this transition, Highlanders who use VPN with devices that
have Linux, Chrome, Android, or iOS operating systems (i.e., Linux
machines, Chromebooks, phones, or tablets) will be required to use the new
VPN as of Monday, October 27, 2025. If this applies to you, please find
guidance below:
Guidance for Linux
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
Guidance for Chromebook
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_2kjon6ucxzg6>
Guidance for Android
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_d83ijwbzaqax>
Guidance for iOS
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_xz2abebino36>

Windows and Mac Users

Highlanders with devices that use Windows or Mac operating systems are
welcome to download the new Cisco Secure VPN (see guidance
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
).

The old Palo Alto VPN will continue to work on Windows and Mac devices
until it is sunset by ITS. This date and process will be shared with campus
in a future communication, so please keep an eye out for information.
IT Support

If you experience any issues with VPN or network connectivity, please submit
a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm. For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure

Information Technology Solutions



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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