[Students] Notice: Campus Services Temporarily Unavailable on September 6 Due to Second Phase of Data Center Maintenance

[UCR Information Technology Solutions]

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Please Plan for Campus IT Services to Be Temporarily Unavailable September 6

Highlanders,

Please be advised that all campus IT services will experience a scheduled
unavailability between 6:00 AM to 6:00 PM on Saturday, September 6, 2025.

This essential downtime is dedicated to the critical second phase of our
data center Uninterruptible Power Supply (UPS) installation. This vital
project is led by our colleagues in Planning, Design, and Construction
(PD&C) and Facilities Services (FS), in partnership with Information
Technology Solutions (ITS), to enhance the resilience and reliability of
our IT infrastructure.

Please note:


   -

   Single sign-on (SSO) services will be affected by this maintenance and,
   as a result, campus users will not be able to access any campus services
   during this planned maintenance period.
   -

   Email routing and delivery will be impacted by this maintenance.
   -

   Phone lines may be inoperable during the maintenance period. However,
   campus users may use Zoom Phone to contact campus emergency services by
   installing the Zoom mobile app on their devices and signing in using their
   UCR credentials ahead of the planned maintenance period.
   -

   While ITS-managed services will be unavailable during the planned
   maintenance window, ITS does not anticipate service disruptions outside of
   this timeframe. In the event you experience a service disruption outside of
   the scheduled maintenance window, please report it at
   https://its.ucr.edu/help or 951-827-4848.
   -

   This is the second of two data center maintenance events. The first
   event took place on August 13.


We appreciate your understanding and cooperation. Please refer to
techalerts.ucr.edu for the status of this maintenance event and the list of
affected campus services (Note: UCR TechAlerts is also accessible via
mobile data).

Sincerely,

UCR Information Technology Solutions



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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