[Students] Update on Nationwide Security Breach Involving Canvas

[UCR Information Technology Solutions]

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Notice: Update on nationwide security breach involving Canvas

Dear Highlander Community,

You may have received news from Instructure, the parent company of Canvas
(eLearn), that the platform is now fully operational. Following the
University of California Office of the President’s directive
<https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/>,
Canvas (eLearn) access will not be restored until we are confident the
system is secure. We understand this disruption is concerning. UCR
Information Technology Solutions is continuing to monitor the situation and
are evaluating next steps in coordination with the campus leadership.
Protecting the personal and institutional information entrusted to the
university remains our highest priority.

Instructure recently published answers to common questions
<https://www.instructure.com/incident_update> about the incident and its
known impact. For the most recent updates on this incident, please refer to
the ITS Blog
<https://its.ucr.edu/blog/2026/05/07/monitoring-nationwide-security-breach-involving-canvas>
and the TechAlerts page <https://techalerts.ucr.edu/> or Instructure’s
Status page <https://status.instructure.com/>. The UC Office of the
President is also providing updates to the UC community
<https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/>
as the situation evolves.

We will share updates again later today with the Highlander community as we
learn more. To request IT support, please submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm.

Sincerely,

Matthew Gunkel

Chief Information Officer and Associate Vice Chancellor

Dewight Kramer

Chief Information Security Officer



This email account is not monitored by ITS staff. If you require technical
support, please take one of the following actions:

   -

   Visit the ITS website at its.ucr.edu to find self-help articles, submit
   and track support tickets, request IT services, and more.
   -

   For live support, you can contact the BearHelp helpdesk at 951-827-4848
   from Monday to Friday, 8:00am to 5:00pm.
   -

   If you suspect you received a phishing email, please report it using
   PhishAlarm <https://its.ucr.edu/phishalarm>.
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