<div dir="ltr">Dear Highlander Community,<br><br>Please be advised that eLearn (Canvas) is currently experiencing an unexpected service disruption due to an issue with the cloud providers that deliver this system. Instructure, the company that owns Canvas, is continuing to work with Amazon Web Services on a resolution to restore service. Updates on their progress can be found here: <a href="http://status.instructure.com/" target="_blank">status.instructure.com</a><div><br></div><div>We will also continue to post updates on the status of this issue on <a href="https://techalerts.ucr.edu/" target="_blank">techalerts.ucr.edu</a> until it is resolved.</div><div><br></div><div>We apologize for any inconvenience this may cause and appreciate your patience as our vendor partners work to get system services restored.<br></div><div><br></div><div>Thank you, </div><div><br></div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">UCR Information
Technology Solutions & XCITE</span></p>

<p class="MsoNormal"></p>

<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>

<ul style="margin-top:0in" type="disc">
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
     problem  </span></li>
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
     service enhancement </span></li>
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
     articles </span></li>
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
     Software Catalog </span></li>
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
     you can contact the BearHelp helpdesk during normal business hours (M-F,
     8am-5pm) at 951-827-4848    </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>