<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Dear Highlander
Community,</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Please be advised
that ITS has received reports of malicious phishing emails that are written to
look as if they are coming from <i><a href="mailto:reghelpdesk@ucr.edu">reghelpdesk@ucr.edu</a></i>, other Student Services departments on campus, or individual campus users. </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">The subject of
the email will look like it is a reply to an email (i.e., the subject line
begins with Re: or RE: ).</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">The body of the
email will contain a hyperlink with the text "DOCUMENT DOWNLOAD LINK"
that directs the user to a zip file download or other Microsoft Office
document. </span><b><span style="font-size:12pt;color:red">This file
contains malware and should not be downloaded or opened.</span></b></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">DO NOT click on
any links in suspicious emails. All users are advised to report suspicious emails to the ITS abuse email account at <i><a href="mailto:abuse@ucr.edu">abuse@ucr.edu</a></i>. For step-by-step guidance on
how to do this, please visit the IT Knowledge Base at <a href="http://kb.ucr.edu">kb.ucr.edu</a> and enter
"Email Phishing: How to notify the UCR Information Security Office"
in the search bar.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">As always, ITS
encourages you to remain vigilant and follow cybersecurity best practices when
learning and working online. For additional resources on how to handle future
suspicious emails, please refer to information security guidance on the ITS
website at <a href="http://its.ucr.edu/cybersmart">its.ucr.edu/cybersmart</a>.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:12pt;color:black">Enabling Your Continued
Success,</span><br></p><p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><br></p><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Josh Bright</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Interim Associate
Vice Chancellor and Chief Information Officer</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Information
Technology Solutions</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Dewight Fredrick
Kramer</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Chief Information
Security Officer </span></p><p class="MsoNormal" style="line-height:106%">
</p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Information
Technology Solutions</span></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>