<div dir="ltr"><p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Dear
Highlander Community,</p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">UCR Planning, Design, &
Construction (PD&C), Facilities, and Information Technology Solutions (ITS)
would like to advise you of <b>upcoming facility maintenance to the SOM-E
data center, which requires a planned power shutdown on <u>Tuesday, January 18</u></b>.<span style="color:red"> </span><b>As a result of
this maintenance, some campus IT services will be unavailable from <u>9:00 PM
until 3:00 AM</u> the following day</b>.
This maintenance is required to continue work on the new School of Medicine
building, which will share a power line with the SOM-E data center. </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">As communicated in a previous
campus notification, this maintenance was originally attempted in December but
unforeseen difficulties caused loss of power to the data center, resulting in a
disruption to campus services. PD&C, Facilities, and ITS have partnered to
identify the root cause of those difficulties and have planned this upcoming
power shutdown accordingly to minimize risk to the greatest extent possible. In
accordance with that plan, some IT services will be taken offline in a
proactive attempt to safeguard services in the unlikely event of power loss to
the data center.    </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">While every precaution has been
taken to avoid disruption to campus services during normal business hours, we
are notifying campus of this planned power shutdown to provide general
awareness in the unlikely event there is a disruption to campus services that
exceeds the planned maintenance window. In such an event, a follow-up
email would be sent to campus to notify the community of affected services and
resolution status.     </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Please visit <a href="https://techalerts.ucr.edu/" target="_blank" style="color:rgb(5,99,193)">techalerts.ucr.edu</a>,
where we have provided a comprehensive list of affected services and where we
will continue to keep campus updated on the status of this planned power
shutdown.</p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Thank you for your patience and
understanding as PD&C, Facilities, and ITS work together to improve the
University’s infrastructure.</p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Enabling Your Continued Success,</p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>

<p class="MsoNormal" style="line-height:10.35pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(0,61,165)">Information
Technology Solutions</span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="line-height:10.35pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(0,61,165)">University
of California, Riverside</span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;font-family:Arial,sans-serif"><a href="https://its.ucr.edu/" target="_blank" style="color:rgb(5,99,193)"><span style="font-size:9pt;color:rgb(0,61,165)">ITS.UCR.EDU</span></a></span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;font-family:Arial,sans-serif"> </span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;font-family:Arial,sans-serif"> </span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account
is not monitored by ITS staff. If you require technical support, please
take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt 47.25pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">  </span></span><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204)">Submit a support ticket</span></a> if
you need to report an IT problem  </span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt 47.25pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">  </span></span><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204)">Submit a request</span></a> for
an IT project, service, or service enhancement </span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt 47.25pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">  </span></span><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204)">Browse the ITS Knowledge Base</span></a> for
self-help articles </span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt 47.25pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">  </span></span><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204)">Browse and download course software</span></a> from
the Student Software Catalog </span><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt 47.25pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">  </span></span><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live
support, you can contact the BearHelp helpdesk during normal business hours
(M-F, 8am-5pm) at 951-827-4848    </span><span style="font-size:12pt;font-family:Arial,sans-serif"> </span></p></div>