<div dir="ltr"><div dir="ltr"><span id="gmail-docs-internal-guid-b188475d-7fff-339a-a51e-97960910b3ee"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear Highlander,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please be reminded that, on March 11, 2026, UC Riverside will decommission its old virtual private network (VPN), Palo Alto (GlobalProtect), as part of Information Technology Solutions’ (ITS) efforts to further improve UCR’s network infrastructure.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To ensure continued access to the campus VPN, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">users of GlobalProtect VPN should transition to using the new campus VPN, Cisco Secure (AnyConnect)</span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please find guidance in the original notice, sent February 12, 2026 (below).</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">If you experience any issues with VPN or network connectivity, please </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">submit a ticket</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00 pm. For in-person support, please visit the IT Support Services stations located at the first floors of the Rivera and Orbach libraries and the Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.</span></p><br><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely, </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Jeremy Fisher </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Executive Director of Infrastructure</span></p></span><br class="gmail-Apple-interchange-newline"></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Feb 12, 2026 at 4:12 PM UCR Information Technology Solutions <<a href="mailto:its@ucr.edu">its@ucr.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-5444102207673633523"><div><div dir="ltr"><div><div role="button"><div role="button"><span></span></div></div><div role="button"><div role="button"><span></span></div></div></div><div><div role="main" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td width="100%" align="center"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-c5RTEf m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table><table width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-qWD73c m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div style="overflow:hidden"><img src="cid:ii_mlk4ld2k0" alt="image" style="height: auto; display: block; width: 100%; border: 0px;" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-c5RTEf m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-uQSCkd m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="m_-5444102207673633523gmail-h.z32qo47bzyfe" style="margin-bottom:0px"></div><h2 id="m_-5444102207673633523gmail-h.z32qo47bzyfe_l" dir="ltr" class="m_-5444102207673633523gmail-JYVBee m_-5444102207673633523gmail-CDt4Ke" style="line-height:1.38;margin:0px 0pt;padding-top:0px;padding-bottom:0px;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span>The new campus VPN is available to Windows, Mac, Linux, Chrome, Android, and iOS users.</span></h2></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-uQSCkd m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Dear Highlander, </span></p><br><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">On March 11, 2026, UC Riverside will decommission its old virtual private network (VPN), Palo Alto (GlobalProtect). To ensure continued access to the campus VPN, users of GlobalProtect VPN should transition to using the new campus VPN, Cisco Secure (AnyConnect). The new VPN was</span><a href="https://its.ucr.edu/blog/2025/10/23/new-campus-vpn-available-download-required-linux-chrome-android-and-ios-devices" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">released to campus in October 2025</span></a><span style="color:rgb(0,0,0)">. The campus VPN upgrade is part of Information Technology Solutions’ (ITS) efforts to further improve UCR’s network infrastructure.</span></p><div id="m_-5444102207673633523gmail-h.eaghgwdgv7bh"></div><h2 id="m_-5444102207673633523gmail-h.eaghgwdgv7bh_l" dir="ltr" class="m_-5444102207673633523gmail-JYVBee m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">Linux, Chromebook, Android, and iOS Users</span></h2><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Highlanders who use the VPN with devices that have Linux, Chrome, Android, or iOS operating systems (i.e., Linux machines, Chromebooks, phones, or tablets) may find installation and configuration guidance in the IT knowledge base. If this applies to you, please find guidance below:</span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table><table width="33.33333333333333%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-II5mzb"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table role="button" align="center" border="0" cellspacing="0" cellpadding="0" style="border-collapse:separate;table-layout:fixed;border-spacing:0px"><tbody><tr><td style="display:table-cell;text-align:center;overflow:hidden;line-height:36px;text-overflow:ellipsis;white-space:nowrap;background-color:rgb(0,61,165);color:rgb(249,249,249);border:1px solid rgb(0,61,165);height:27pt;font-size:12pt;font-family:Arial;font-weight:400;font-style:normal;padding-left:6px;padding-right:6px;width:100%;border-radius:4px;max-width:100%;vertical-align:middle" class="m_-5444102207673633523gmail-NsaAfc"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr" style="width:100%;text-decoration:none;background-color:rgb(0,61,165);color:rgb(249,249,249);border-color:rgb(0,61,165)" target="_blank"><span class="m_-5444102207673633523gmail-NsaAfc" style="overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:center;width:100%">Guidance for Linux</span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table><table width="33.33333333333333%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-II5mzb"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table role="button" align="center" border="0" cellspacing="0" cellpadding="0" style="border-collapse:separate;table-layout:fixed;border-spacing:0px"><tbody><tr><td style="display:table-cell;text-align:center;overflow:hidden;line-height:36px;text-overflow:ellipsis;white-space:nowrap;background-color:rgb(0,61,165);color:rgb(249,249,249);border:1px solid rgb(0,61,165);height:27pt;font-size:12pt;font-family:Arial;font-weight:400;font-style:normal;padding-left:6px;padding-right:6px;width:100%;border-radius:4px;max-width:100%;vertical-align:middle" class="m_-5444102207673633523gmail-NsaAfc"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_2kjon6ucxzg6" style="width:100%;text-decoration:none;background-color:rgb(0,61,165);color:rgb(249,249,249);border-color:rgb(0,61,165)" target="_blank"><span class="m_-5444102207673633523gmail-NsaAfc" style="overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:center;width:100%">Guidance for Chromebook</span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table><table width="33.33333333333333%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-II5mzb"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table role="button" align="center" border="0" cellspacing="0" cellpadding="0" style="border-collapse:separate;table-layout:fixed;border-spacing:0px"><tbody><tr><td style="display:table-cell;text-align:center;overflow:hidden;line-height:36px;text-overflow:ellipsis;white-space:nowrap;background-color:rgb(0,61,165);color:rgb(249,249,249);border:1px solid rgb(0,61,165);height:27pt;font-size:12pt;font-family:Arial;font-weight:400;font-style:normal;padding-left:6px;padding-right:6px;width:100%;border-radius:4px;max-width:100%;vertical-align:middle" class="m_-5444102207673633523gmail-NsaAfc"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_d83ijwbzaqax" style="width:100%;text-decoration:none;background-color:rgb(0,61,165);color:rgb(249,249,249);border-color:rgb(0,61,165)" target="_blank"><span class="m_-5444102207673633523gmail-NsaAfc" style="overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:center;width:100%">Guidance for Android</span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table><table width="33.33333333333333%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-II5mzb"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table role="button" align="center" border="0" cellspacing="0" cellpadding="0" style="border-collapse:separate;table-layout:fixed;border-spacing:0px"><tbody><tr><td style="display:table-cell;text-align:center;overflow:hidden;line-height:36px;text-overflow:ellipsis;white-space:nowrap;background-color:rgb(0,61,165);color:rgb(249,249,249);border:1px solid rgb(0,61,165);height:27pt;font-size:12pt;font-family:Arial;font-weight:400;font-style:normal;padding-left:6px;padding-right:6px;width:100%;border-radius:4px;max-width:100%;vertical-align:middle" class="m_-5444102207673633523gmail-NsaAfc"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_xz2abebino36" style="width:100%;text-decoration:none;background-color:rgb(0,61,165);color:rgb(249,249,249);border-color:rgb(0,61,165)" target="_blank"><span class="m_-5444102207673633523gmail-NsaAfc" style="overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:center;width:100%">Guidance for iOS</span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="33.33333333333333%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-II5mzb m_-5444102207673633523gmail-L6cTce-purZT m_-5444102207673633523gmail-L6cTce-pSzOP m_-5444102207673633523gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-uQSCkd m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="m_-5444102207673633523gmail-h.mas879o6etin" style="margin-bottom:0px"></div><h2 id="m_-5444102207673633523gmail-h.mas879o6etin_l" dir="ltr" class="m_-5444102207673633523gmail-JYVBee m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">Windows and Mac Users </span></h2><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Highlanders with devices that use Windows or Mac operating systems may download the new Cisco Secure (AnyConnect) campus VPN.</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Installation and configuration guidance</span></a><span style="color:rgb(0,0,0)"> is available in the IT knowledge base.</span></p><br><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Guidance on how to connect to Cisco Secure (AnyConnect) VPN for</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Windows users</span></a><span style="color:rgb(0,0,0)"> and</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Mac users</span></a><span style="color:rgb(0,0,0)"> are available in the IT knowledge base.</span></p><div id="m_-5444102207673633523gmail-h.kmx3cf2j5gyb"></div><h2 id="m_-5444102207673633523gmail-h.kmx3cf2j5gyb_l" dir="ltr" class="m_-5444102207673633523gmail-JYVBee m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">IT Support</span></h2><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">If you experience any issues with VPN or network connectivity, please</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">submit a ticket</span></a><span style="color:rgb(0,0,0)"> or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00 pm. For in-person support, please visit the IT Support Services stations located at the first floors of the Rivera and Orbach libraries and the Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.</span></p><br><br><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Sincerely, </span></p><br><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Jeremy Fisher </span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-style:italic">Executive Director of Infrastructure</span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Information Technology Solutions</span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-uQSCkd m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5444102207673633523gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5444102207673633523gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5444102207673633523gmail-hJDwNd-AhqUyc-uQSCkd m_-5444102207673633523gmail-purZT-AhqUyc-II5mzb m_-5444102207673633523gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5444102207673633523gmail-OjCsFc m_-5444102207673633523gmail-dmUFtb m_-5444102207673633523gmail-wHaque m_-5444102207673633523gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" class="m_-5444102207673633523gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">951-827-4848 | </span><a href="https://its.ucr.edu/" style="color:inherit;text-decoration:none" target="_blank"><span style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></div>
</div></blockquote></div></div>