[Ucrfacultyandstaff] NOTICE: R'Space Portal Maintenance

[UCR Information Technology Solutions]

Dear Faculty and Staff, 

 

This email is to inform you of on-going maintenance to the R'Space portal
taking place today and tomorrow in response to the service outage. Yesterday
evening ITS restored R'Space access after deploying a temporary fix. Over
the next couple of days ITS will implement the permanent fix to fully
restore services. Due to this maintenance, R'Space services may be
intermittently unavailable from 10:15PM until 11:59PM on Wednesday, October
21. 

 

For updates on the status of this system, please visit techalerts.ucr.edu
<https://techalerts.ucr.edu/> . 

 

Again, we apologize for any inconvenience this may cause and appreciate your
patience as we work diligently to get system services restored.

 

Enabling Your Continued Success, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.       Submit a support ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b>  if you need to report a problem to BearHelp  

.       Submit a request
<https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>  for
software, hardware, or a service enhancement 

.       Browse the ITS Knowledge Base
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b>  for self-help articles 

 

 

From: UCR Information Technology Solutions <its at ucr.edu> 
Sent: Monday, October 19, 2020 11:09 AM
To: 'ucrfacultyandstaff at scotmail.ucr.edu'
<ucrfacultyandstaff at scotmail.ucr.edu>
Subject: NOTICE: R'Space Portal Maintenance 

 

Dear Faculty and Staff, 

 

Please be advised that the R'Space portal is currently experiencing an
unexpected service outage. As a result, you will be redirected to a support
webpage that contains links to your portal tools and resources. This page
can be accessed by visiting rspace.ucr.edu <http://rspace.ucr.edu/> . Please
note that you will be asked to authenticate your identity via UCR single
sign-on if you are attempting to access a secure resource.  

 

This is an interim solution until R'Space portal services can be restored.
For updates on the status of this system, please visit techalerts.ucr.edu
<https://techalerts.ucr.edu/> . 

 

We apologize for any inconvenience this may cause and appreciate your
patience as we work diligently to get system services restored. 

 

Enabling Your Continued Success, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.        <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

       

 

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