[Ucrfacultyandstaff] Reminder: Reconnect to the EDUROAM and UCR-GUEST Wireless Networks to Maintain Access

[UCR Information Technology Solutions]

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Reminder: Campus wireless network enhancement requires reconnection to the
EDUROAM and UCR-GUEST WiFi networks.

Dear Highlander,

Welcome back from winter break! We are writing to remind you that following
UC Riverside’s campus wireless network enhancement back in December, users
of the EDUROAM and/or UCR-GUEST WiFi networks will need to take specific
steps to maintain access.
EDUROAM Troubleshooting Guidance

   1.

   Prompt your device to forget the EDUROAM WiFi network.
   1.

      Follow the instructions for Mac, iPhone, and iPad
      <https://support.apple.com/en-us/102480>.
      2.

      Follow the instructions for Windows 10 and 11
      <https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c>
      .
      2.

   Reconnect to the EDUROAM WiFi network (read the IT knowledge article to
   learn how
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011080>
   ).
   3.

   Accept the new wireless security certificate.


Note: This process must be performed whether you access EDUROAM from UCR’s
campus or another EDUROAM campus.
UCR-GUEST Troubleshooting Guidance

After the network enhancement, all users of the UCR-GUEST WiFi network are
required to re-register on the UCR-GUEST sign-in page in order to access
it. This re-registration only needs to occur once. After re-registration,
you will be able to use the UCR-GUEST WiFi as normal.


If you run into any issues, please contact BearHelp at (951) 827-4848
(Monday through Friday, 8 AM to 5 PM) or submit a ticket at its.ucr.edu/help.
For in person support, you may also visit IT Support Services, located on
the first floors of the Rivera and Orbach libraries and the Student Success
Center, Monday through Friday from 8:30 AM to 5:00 PM.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure

Okey Uchendu

Associate Director, Cloud and System Engineering

Network Engineering

Information Technology Solutions



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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