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<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">Dear Highlander Community,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">Please note that UCR is experiencing an unexpected campus-wide disruption in AT&T service affecting all inbound/outbound phone calls. Due to this outage, all UCR phone users are unable to dial
outbound locally or long-distance and receive inbound calls. This disruption affects all campus and UNEX users, as well as users at the Intellicenter on Meridian Parkway. Please note that this means the ITS help desk cannot receive inbound calls at this time.
Internal calls to UCR extension numbers are not affected by this outage. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">The outage was caused by a failed rectifier on AT&T’s network. UCR ITS is working diligently to investigate the issue with the service provider. Currently AT&T has not provided any indication
of when the issue will be resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">Please visit </span>
<span style="font-size:12.0pt"><a href="https://techalerts.ucr.edu/">techalerts.ucr.edu</a><span style="color:#393B41">, where we will continue to keep campus updated on the status of this issue until it is resolved.
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">We apologize for any inconvenience this may cause and appreciate your patience as we work diligently to get system services restored.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#393B41">Enabling Your Continued Success,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#003DA5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://its.ucr.edu/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">ITS.UCR.EDU</span></a><span style="font-size:10.0pt;color:#003DA5"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><img border="0" width="192" height="59" style="width:2.0in;height:.618in" id="Picture_x0020_1" src="cid:image001.png@01D736B0.F1872970" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#C00000">Please note: This email account is for notification purposes only and is not monitored by a helpdesk associate</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">.
If you require technical support, please take one of the following actions: <o:p>
</o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#393B41;mso-list:l1 level1 lfo3"><span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit
a support ticket</span></a></span><span style="font-size:8.0pt;font-family:"Arial",sans-serif"> if you need to report a problem to BearHelp
<o:p></o:p></span></li><li class="MsoNormal" style="color:#393B41;mso-list:l1 level1 lfo3"><span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit a request</span></a></span><span style="font-size:8.0pt;font-family:"Arial",sans-serif">
for software, hardware, or a service enhancement <o:p></o:p></span></li><li class="MsoNormal" style="color:#393B41;mso-list:l1 level1 lfo3"><span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Browse
the ITS Knowledge Base</span></a></span><span style="font-size:8.0pt;font-family:"Arial",sans-serif"> for self-help articles
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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