<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Dear Highlander Community, </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">UCR Planning, Design, & Construction (PD&C),
Facilities, and Information Technology Solutions (ITS) would like to advise you
of <b>upcoming facility maintenance to the SOM-E data center, which requires a
planned power shutdown on Sunday, January 9</b>.<span style="color:red"> </span><b>As
a result of this maintenance, some campus IT services will be unavailable from
5:30 AM until 10:30 AM</b>. This maintenance is required to continue work on
the new School of Medicine building, which will share a power line with the
SOM-E data center. </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">This maintenance was originally attempted in December but
unforeseen difficulties caused loss of power to the data center, resulting in a
disruption to campus services. PD&C, Facilities, and ITS have partnered to
identify the root cause of those difficulties and have planned this upcoming
power shutdown accordingly to minimize risk to the greatest extent possible. In
accordance with that plan, some IT services will be taken offline in a
proactive attempt to safeguard services in the unlikely event of power loss to
the data center. </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">While every precaution has been taken to avoid disruption to
campus services during normal business hours, we are notifying campus of this
planned power shutdown to provide general awareness in the unlikely event there
is a disruption to campus services that exceeds the planned maintenance
window. In such an event, a follow-up email would be sent to campus to
notify the community of affected services and resolution status.
</p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Please visit <a href="https://techalerts.ucr.edu/" style="color:rgb(5,99,193)">techalerts.ucr.edu</a>,
where we have provided a comprehensive list of affected services and where we
will continue to keep campus updated on the status of this planned power
shutdown. </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Thank you for your patience and understanding as PD&C,
Facilities, and ITS work together to improve the University’s infrastructure. </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">Enabling Your Continued Success, </p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"> </p><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>