<div dir="ltr">Dear Campus Phone Users,<br><br><div>Please be advised that the Campus NEC legacy phone system is experiencing an unexpected service disruption. As a result, you are not able to receive or send any phone calls from your campus extension. Zoom Phone remains operational for all existing users.<br><br></div><div>Importantly, 911 phone services are unavailable unless you are calling from your personal cell phone or Zoom phone.<br><br></div><div>Please visit <a href="http://techalerts.ucr.edu">techalerts.ucr.edu</a>, where we will continue to keep campus updated on the status of this issue until it is resolved.<br><br></div><div>We apologize for any inconvenience this may cause and appreciate your patience as we work diligently to get system services restored. Please note that Zoom Phone service is the preferred phone system for campus, as the NEC phone system has reached End-of-Life (EOL). We encourage your unit to <a href="https://ucriverside.az1.qualtrics.com/jfe/form/SV_6zKnE7BQAkvO4Ci">contact ITS to opt into Zoom phone services</a>. <br><br></div><div>Enabling Your Continued Success, <br></div><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>