[Faculty] Remote Instruction Resources

Tue Dec 21 15:58:52 PST 2021

Dear Winter Term Instructors,

In light of the Chancellor’s notice of remote instruction for the first two
weeks of winter quarter, the UCR Information Technology Solutions (ITS) and
Exploration Center for Innovative Teaching and Engagement (XCITE) would
like to provide a comprehensive list of resources that support remote
instruction.

*TEACHING.UCR.EDU* <https://teaching.ucr.edu/>: This website contains a
robust list of teaching resources, including support for designing and
developing remote classrooms, as well as training resources for
instructional tools, such as Zoom, YuJa, and Canvas. Faculty can also
request teaching assistance directly via the XCITE support form
<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b.>.

*ONTHERISE.UCR.EDU* <https://ontherise.ucr.edu/>: Per the Chancellor’s
guidance, campus will remain open to employees. Instructors are encouraged
to utilize the technology in their designated classrooms to instruct fully
remote audiences. This website contains information about designated Rooms
for Increasing Student Engagement (RISE), which are general assignment
classrooms equipped with advanced instructional technology to support
various modes of teaching, including remote instruction. The website
includes training videos for equipment operation
<https://ontherise.ucr.edu/guidance> as well as pedagogy functions
<https://ontherise.ucr.edu/faculty>.

   - *RISE Pedagogical Support*: Ongoing pedagogical support is provided by
   XCITE. XCITE is available upon request
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b.>
   to assist instructors should they have issues with teaching modality in
   designated RISE rooms.
   - *RISE Technical Support*: Ongoing technical support is provided by the
   ITS Multimedia team. In the event technology in a RISE classroom is broken
   or experiencing performance issues, the instructor can request technical
   support
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=627215581bbe7090e4b40dc2cd4bcb2a>
   and a member of the ITS Multimedia team will be immediately dispatched to
   the classroom to resolve the issue or provide alternate equipment. In the
   event functional support is needed, the Multimedia team will route the
   request to the XCITE team.

*CLASSROOM TRAINING*: Quarterly instructional technology training for
faculty scheduled to teach in the large lecture halls was completed the
week of December 13, 2021. As a reminder, the ITS Multimedia team will
visit large classrooms on the first day of instruction (January 3, 2022) to
provide hands-on technical support, if needed. Instructors teaching in
small classrooms can request one-on-one training from ITS Multimedia. To
request Multimedia services or support, please complete the service request
form
<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=627215581bbe7090e4b40dc2cd4bcb2a>
in the IT service portal at ithelp.ucr.edu.

Additional campus resources:

   - CAMPUSRETURN.UCR.EDU <https://campusreturn.ucr.edu/>: Official campus
   resource for updates related to campus return, including announcements,
   guidance for instructors, health and safety protocol, and planning.

Additional IT resources:

   - ITS.UCR.EDU/FACULTY <https://its.ucr.edu/faculty>: IT quick links for
   faculty working remotely
   - ITHELP.UCR.EDU <https://ithelp.ucr.edu/>: The IT service portal where
   users can search for answers in the knowledge base, submit a support
   ticket, request a service, and download software
   - TECHALERTS.UCR.EDU <https://techalerts.ucr.edu/>: Live updates
   concerning planned system maintenance and reported service disruptions or
   outages
   - ITS.UCR.EDU/SOFTWARE <https://its.ucr.edu/software>: Instructions for
   faculty and students on how to access and use the Software Catalog to
   download available course software
   - UCR.APPORTO.COM <https://ucr.apporto.com/>: UCR’s virtual computer lab
   where available course software can be accessed remotely without the need
   to download applications
   - ITS.UCR.EDU/LOAN2LEARN <https://its.ucr.edu/loan2learn>: Students in
   need of off-campus access to a learning device are invited to apply to the
   ITS Loan2Learn program to receive a loaner device, such as a laptop,
   desktop, tablet, or headset
   - ITS.UCR.EDU/RESEARCH-COMPUTING <https://its.ucr.edu/research-computing>:
   Research computing information and resources for researchers, including
   storage, software, data management, and training and consulting

*Please note that campus is closed from December 23, 2021, through January
2, 2022, in observance of the holidays. In an effort to provide emergency
support to faculty as they make the switch to remote instruction, XCITE
staff will be available to respond to **teaching support requests*
<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b.>*
from December 27, 2021, through December 30, 2021. However, ITS services
will be unavailable for the duration of winter break. IT calls and support
tickets submitted during this period will be processed on January 3, 2022.
If you are having trouble accessing an IT service or application, please
visit techalerts.ucr.edu <http://techalerts.ucr.edu> to see if the service
is currently undergoing planned maintenance or experiencing a known
disruption.  *

Thank you,

Information Technology Solutions & XCITE

Please note that this email account is not directly monitored by ITS
staff. If you require technical support, please take one of the following
actions:

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
if
   you need to report an IT problem to BearHelp
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
for
   self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
from
   the Student Software Catalog
   - If you would like to report a suspicious email or security incident,
   please follow these steps on how to notify the Information Security
   Office
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=2af24d121b0b849026bd635bbc4bcba1>
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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