[Faculty] Classroom Technology Support for Faculty

[UCR Information Technology Solutions]

Dear Faculty,

As we return to in-person instruction on Monday, please note that the ITS
Multimedia team will conduct its quarterly classroom visits to offer
technical support to faculty. Instructors teaching in large lecture halls
can expect to receive a visit from a Multimedia team member at every class
change. Visits to smaller classrooms are available upon request.

If you wish to request assistance from Multimedia, please submit a request
form
<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=627215581bbe7090e4b40dc2cd4bcb2a>.
As a reminder, if you need urgent technical assistance you can always push
the classroom help button or call x23045 using the classroom phone.

For additional information about ITS Multimedia services, please visit
its.ucr.edu/multimedia. Additional IT resources and information for faculty
can be found at its.ucr.edu/faculty.

In IT Together,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   if you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
   for self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
   from the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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