[Msoadm] Early Access: Avanti HR Service Delivery is Now Live!

[Puja Pannu]

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incorrect.]



*November 3, 2025*



To:

HR Campus Partners

From:

Central Human Resources & ITS

Re:

Early Access: Avanti HR Service Delivery is Now Live!





Dear Colleagues,



*Avanti HR Service Delivery is live!*

This is a major milestone and we’re grateful for your support.

*Early Access Period*

The Early Access period (also known as our soft launch) was created with
you in mind. The period from November 3, 2025 through January 11, 2026 is
meant to make the transition to the new R’Employee Service Portal more
manageable by giving Human Resources transactors, Shared Service Centers
(SSCs), and Human Resources partners time to get comfortable and become
confident with the new processes. The new processes include using the
portal to request: a leave of absence and transact employee (non-academic)
leaves; employee and labor consultations; retirement counseling; and salary
and/or contract reviews.



Here are a few key things to consider as we enter the Early Access period:

*HR Partners & Requestors *

You now have early access to the R’Employee Services portal, where you can
submit cases for processing, and use the portal backend to work cases,
where applicable. Refer to instructions provided in the job aids.



We encourage you to explore the features of the new portal, especially
during the hypercare period from November 3 through November 7, 2025. The
goal is to process numerous requests during this period to ensure the
portal works as designed.



You are invited to attend one of the upcoming training sessions to learn
how to navigate the portal, how to submit HR service requests, and how
cases will be managed. Please see the Avanti webpage for HRBP training dates
<https://hr.ucr.edu/avanti#hrbp-training>. You may attend Office Hours to
get real-time guidance and provide feedback.
<https://hr.ucr.edu/avanti#office-hours>



*For Central Human Resources Case Management (HR Agents)*

Employee and Labor Relations (ELR), Classification & Compensation, Leave of
Absence, and Benefits teams, you now have early access to the new
R’Employee Services portal and HR Agent Workspace environments. Those with
case management permissions are considered HR Agents and now have the
ability to process real cases within the live HR Agent Workspace. Once you
have identified a case, please use the communication guidance provided
during your training sessions to ensure that the requestor/employee
understands what to expect while their case is processed in the new portal.



Note that Leave of Absence coordinators/agents have been asked to begin
processing leave of absence cases in the live environment before December
19, 2025, especially during the hypercare period between November 3 - 7,
2025.



If you would like a training refresher, please find resources on the Avanti
training webpage
<https://sites.google.com/ucr.edu/avanti-training-materials/home>. You are
also encouraged to practice in the test environment to better familiarize
yourself with the new platform and process. If you have questions or need
additional support, please attend Office Hours
<https://hr.ucr.edu/avanti#office-hours>.

*Accessing the Test Environment vs Live Environment *

Those with early access are encouraged to practice in the test environment
and, once training is completed, use the live environment for select use
cases.



*Portal: For HR Partners and HR Agents only (please do not share with
employees at this time):*

   - Test (Sandbox) R’Employee Portal: ucrsupporttest.service-now.com/esc
   - Live R’Employee Portal: hr.ucr.edu/portal



*HR Agent Workspace (Back-End): For HR Agents only:*

   - Test (Sandbox) HR Agent Workspace:
   ucrsupporttest.service-now.com/now/hr/agent/home
   - Live HR Agent Workspace: hr.ucr.edu/agent

*Hypercare & Support *

During hypercare, users are able to escalate technical issues, share
challenges and use cases, and receive hands-on support and guidance.

   - *November 3 –  7*: Hands-on technical support from our implementation
   partner, Ondaro. Submit issues to HRPolicy at ucr.edu.
   - *November 3 – December 23, 2025, resuming January 2 – 11, 2026*: Soft
   launch issue escalation and technical support provided by ITS. Submit
   issues using the “contact us
   <https://ucrsupport.service-now.com/esc?id=sc_cat_item&sys_id=27c78de49f331200d9011977677fcfb3>”
   button at the bottom of the R’Employee Services portal.
   - *November – December 2025*: Optional training
   <https://hr.ucr.edu/avanti#hrbp-training> for HRBPs.
   - *November – December 2025*: Open Office Hours
   <https://hr.ucr.edu/avanti#office-hours> to ask both technical and
   functional/business questions.
   - *Training Resources*: Find job aids, presentation decks, and videos on
   the Avanti training webpage
   <https://sites.google.com/ucr.edu/avanti-training-materials/home> (note
   that access to training materials depends on roles within HR Service
   Delivery).

*Feedback *

Your feedback during the soft launch is invaluable! Please send feedback
and questions to HRPolicy at ucr.edu.

*On the Horizon*

The official campus launch of R’ Employee Service portal will take place on
Monday, January 12, 2026. Prior to the launch, we will hold a Town
Hall-style training session that will be open to the campus. That
training/overview will take place on Thursday, January 8, 2026 from 8:30
a.m. - 10:00 a.m. Please keep an eye out for additional information and
guidance on how employees may register for the Town Hall training session.



In the spirit of Avanti, let’s go!



Sincerely,



*Samuel A. Nájera*

*Chief HR Officer and Associate Vice Chancellor*



*Matthew Gunkel*

*Chief Information Officer and Associate Vice Chancellor*
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