[Msoadm] Action Required: Manual Update for Non-managed Mac Devices to Ensure UC Cybersecurity Compliance

[UCR Information Technology Solutions]

[image: image]
Please inform your faculty and staff who use Mac devices that are not
managed through SDS that they need to update their devices to allow the
latest version of the UCR Security Toolset by October 27, 2025.

Colleagues,

We are writing to request your support in disseminating important
information to your faculty and staff who may be using a non-managed
<https://its.ucr.edu/uc-security-toolset#what-is-the-difference-between>
Mac laptop or computer to perform university work. Because these users
manage their own devices, they must take specific steps to update their
devices by October 27, 2025 to ensure full compliance with UC cybersecurity
requirements and uninterrupted access to secure UCR resources.

As previously communicated, ITS does not have administrative permissions
over devices not managed by ITS' Secured Device Services
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086>.
As a result, users of non-managed Macs are responsible for initiating
and/or permitting any necessary updates. While we greatly appreciate their
initial installation of the UCR Security Toolset, the Toolset was upgraded
in August 2025. If they have not allowed these updates, further action is
now required before secure access checks are fully implemented.

Please inform your faculty and staff who use Mac devices that are not
managed through SDS that they need to update their devices to allow the
latest version of the UCR Security Toolset by October 27, 2025. Failure to
do so will result in the inability to access secure UCR resources once
secure access checks are implemented.

The following support options are available:

   -

   Step-by-step instructions: Detailed guidance is available in the ITS
   knowledge base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012337>
   .
   -

   Cybersecurity Mandate Office Hours: Users can attend ITS' cybersecurity
   mandate office hour
   <https://events.ucr.edu/event/uc-cybersecurity-mandate-office-hours-with-its>
   on October 10, 2025 at 10:00 AM.
   -

   IT Support Services Stations: Users can visit the IT Support Services
   stations located on the first floors of the Student Success Center and the
   Orbach and Rivera libraries.
   -

   BearHelp Technician Support: Users can submit a support ticket at
   its.ucr.edu/help to schedule one-on-one assistance with a BearHelp
   technician or call the BearHelp hotline at (951) 827-4848.


Additionally, non-managed Mac users are welcome to opt into the Secured
Device Services (SDS) <https://its.ucr.edu/secured-device-services> program
if they prefer ITS to manage future updates.

Your support in communicating this critical information is greatly
appreciated.


Sincerely,

Dewight Kramer

Chief Information Security Officer

Robert Burg

Associate Director of Campus Support

Information Technology Solutions

University of California, Riverside



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://scotmail.ucr.edu/pipermail/msoadm/attachments/20251008/470b1038/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image
Type: image/png
Size: 40409 bytes
Desc: not available
URL: <https://scotmail.ucr.edu/pipermail/msoadm/attachments/20251008/470b1038/attachment-0001.png>