[Students] NOTICE: On-Site BearHelp Support Temporarily Suspended Due to COVID-19

[UCR Information Technology Solutions]

Dear Highlander Community,

 

Due to the impact of COVID-19 on ITS personnel and the safety of our
employees, the BearHelp Service Desk is temporarily suspending all on-site
support until further notice. Remote support will continue without
interruption.  

 

If you need to contact the BearHelp Service Desk, please utilize the
following:

 

.         If you need to report a problem or make a request, use the UCR ITS
ServiceLink Portal: http://ithelp.ucr.edu/ 

.         If you are unable to access the ServiceLink portal and need to
speak to a representative, call (951) 827-4848 during normal business hours
(M-F, 8am-5pm) 

 

We apologize for any inconvenience this may cause and appreciate your
support during this difficult time. 

 

In IT Together, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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