[Students] Update: Notice of Planned Power Shutdown Affecting IT Services

[UCR Information Technology Solutions]

Dear Highlander Community,


Late Friday ITS was informed that the planned power shutdown activities for
this weekend have been canceled due to concerns raised by one of the
impacted campus units. The maintenance activity, as detailed in the
original notice, will be rescheduled. Campus will be notified once a new
date is determined.

Thank you for your attention to this matter,


Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>



*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
if
   you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
for
   self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
from
   the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848



On Fri, Jan 7, 2022 at 12:40 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear Highlander Community,
>
>
>
> UCR Planning, Design, & Construction (PD&C), Facilities, and Information
> Technology Solutions (ITS) would like to advise you of *upcoming facility
> maintenance to the SOM-E data center, which requires a planned power
> shutdown on Sunday, January 9*. *As a result of this maintenance, some
> campus IT services will be unavailable from 5:30 AM until 10:30 AM*. This
> maintenance is required to continue work on the new School of Medicine
> building, which will share a power line with the SOM-E data center.
>
>
>
> This maintenance was originally attempted in December but unforeseen
> difficulties caused loss of power to the data center, resulting in a
> disruption to campus services. PD&C, Facilities, and ITS have partnered to
> identify the root cause of those difficulties and have planned this
> upcoming power shutdown accordingly to minimize risk to the greatest extent
> possible. In accordance with that plan, some IT services will be taken
> offline in a proactive attempt to safeguard services in the unlikely event
> of power loss to the data center.
>
>
>
> While every precaution has been taken to avoid disruption to campus
> services during normal business hours, we are notifying campus of this
> planned power shutdown to provide general awareness in the unlikely event
> there is a disruption to campus services that exceeds the planned
> maintenance window. In such an event, a follow-up email would be sent to
> campus to notify the community of affected services and resolution status.
>
>
>
>
> Please visit techalerts.ucr.edu, where we have provided a comprehensive
> list of affected services and where we will continue to keep campus updated
> on the status of this planned power shutdown.
>
>
>
> Thank you for your patience and understanding as PD&C, Facilities, and ITS
> work together to improve the University’s infrastructure.
>
>
>
> Enabling Your Continued Success,
>
>
>
> Information Technology Solutions
>
> University of California, Riverside
>
> ITS.UCR.EDU <https://its.ucr.edu/>
>
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Submit a support ticket
>    <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b> if
>    you need to report an IT problem
>    - Submit a request
>    <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
>    IT project, service, or service enhancement
>    - Browse the ITS Knowledge Base
>    <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b> for
>    self-help articles
>    - Browse and download course software
>    <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0> from
>    the Student Software Catalog
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
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