[Students] Notice of Planned Power Shutdown Affecting IT Services

[UCR Information Technology Solutions]

Dear Highlander Community,



UCR Planning, Design, & Construction (PD&C), Facilities, and Information
Technology Solutions (ITS) would like to advise you of *upcoming facility
maintenance to the SOM-E data center, which requires a planned power
shutdown on Tuesday, January 18*. *As a result of this maintenance, some
campus IT services will be unavailable from 9:00 PM until 3:00 AM the
following day*. This maintenance is required to continue work on the new
School of Medicine building, which will share a power line with the SOM-E
data center.



As communicated in a previous campus notification, this maintenance was
originally attempted in December but unforeseen difficulties caused loss of
power to the data center, resulting in a disruption to campus services.
PD&C, Facilities, and ITS have partnered to identify the root cause of
those difficulties and have planned this upcoming power shutdown
accordingly to minimize risk to the greatest extent possible. In accordance
with that plan, some IT services will be taken offline in a proactive
attempt to safeguard services in the unlikely event of power loss to the
data center.



While every precaution has been taken to avoid disruption to campus
services during normal business hours, we are notifying campus of this
planned power shutdown to provide general awareness in the unlikely event
there is a disruption to campus services that exceeds the planned
maintenance window. In such an event, a follow-up email would be sent to
campus to notify the community of affected services and resolution status.




Please visit techalerts.ucr.edu, where we have provided a comprehensive
list of affected services and where we will continue to keep campus updated
on the status of this planned power shutdown.



Thank you for your patience and understanding as PD&C, Facilities, and ITS
work together to improve the University’s infrastructure.



Enabling Your Continued Success,



Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

·  Submit a support ticket
<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
if
you need to report an IT problem

·  Submit a request
<https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an IT
project, service, or service enhancement

·  Browse the ITS Knowledge Base
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
for
self-help articles

·  Browse and download course software
<https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
from
the Student Software Catalog

·  For live support, you can contact the BearHelp helpdesk during normal
business hours (M-F, 8am-5pm) at 951-827-4848
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