[Students] Palo Alto (GlobalProtect) Campus VPN Going Away on March 11

[UCR Information Technology Solutions]

[image: image]
The new campus VPN is available to Windows, Mac, Linux, Chrome, Android,
and iOS users.

Dear Highlander,

On March 11, 2026, UC Riverside will decommission its old virtual private
network (VPN), Palo Alto (GlobalProtect). To ensure continued access to the
campus VPN, users of GlobalProtect VPN should transition to using the new
campus VPN, Cisco Secure (AnyConnect). The new VPN was released to campus
in October 2025
<https://its.ucr.edu/blog/2025/10/23/new-campus-vpn-available-download-required-linux-chrome-android-and-ios-devices>.
The campus VPN upgrade is part of Information Technology Solutions’ (ITS)
efforts to further improve UCR’s network infrastructure.
Linux, Chromebook, Android, and iOS Users

Highlanders who use the VPN with devices that have Linux, Chrome, Android,
or iOS operating systems (i.e., Linux machines, Chromebooks, phones, or
tablets) may find installation and configuration guidance in the IT
knowledge base. If this applies to you, please find guidance below:
Guidance for Linux
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
Guidance for Chromebook
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_2kjon6ucxzg6>
Guidance for Android
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_d83ijwbzaqax>
Guidance for iOS
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_xz2abebino36>

Windows and Mac Users

Highlanders with devices that use Windows or Mac operating systems may
download the new Cisco Secure (AnyConnect) campus VPN. Installation and
configuration guidance
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
is available in the IT knowledge base.

Guidance on how to connect to Cisco Secure (AnyConnect) VPN for Windows
users
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423>
and Mac users
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424>
are available in the IT knowledge base.
IT Support

If you experience any issues with VPN or network connectivity, please submit
a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm. For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure

Information Technology Solutions



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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