[Ucrfacultyandstaff] Latest Update on Canvas and Guidance for Instructors

[UCR Information Technology Solutions]

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Notice: Latest update on Canvas security breach and guidance for instructors

Dear Colleagues,

UC Riverside is continuing to follow the University of California Office of
the President’s directive
<https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/>
to disable local access to Canvas until we are confident the system is
secure. While we work to restore access to Canvas, students should continue
to attend their regularly scheduled classes.

UCOP has allowed UC Berkeley and UC Merced to restore Canvas service today,
to support critical operations for finals and to test the return to service
for the UC at large. UCR currently anticipates full restoration of service
by Monday, May 11th, pending final leadership approval and security
reviews. Any changes to this expected timeframe will be communicated via
Scotmail.
Guidance for Instructors

Multiple tools and resources are available to support instruction while
Canvas is unavailable.

   -

   Communicating with your students: Please follow the instructions to use
   iGrade <https://teaching.ucr.edu/IC#communicating-with-students> to
   communicate with your students while Canvas is unavailable. iGrade is also
   the way to obtain your class roster.
   -

   Leveraging educational technologies to teach outside of Canvas: If you
   are using other UCR teaching technologies, they are still available even if
   Canvas is unavailable. You can find direct access to these tools and
   continuity instructions below:
   -

      Zoom Video Conferencing
      <https://teaching.ucr.edu/IC#using-zoom-to-host-classes-onl>
      -

      Video and File Sharing
      <https://teaching.ucr.edu/IC#video-file-sharing>
      -

      Exams and Assignments <https://teaching.ucr.edu/IC#exams-assignments>
      -

      Attendance and Feedback
      <https://teaching.ucr.edu/IC#attendance-feedback>
      -

   Using institutionally supported platforms & technologies: The teaching
   approaches mentioned above operate via secure UCR technologies and require
   a netID login. This keeps our institutional data within UCR-managed
   environments.

Where To Get Help

XCITE Center for Teaching and Learning: Contact XCITE (xcite at ucr.edu or
951-827-2612) if you need help with pedagogical strategies during this
disruption or if you need support with the use of academic technologies.
Also check the Instructional Continuity <https://teaching.ucr.edu/IC> page
in Teaching at UCR <https://teaching.ucr.edu/>, which is updated frequently.

Information Technology Solutions (ITS): Contact ITS if you need technical
assistance, encounter login issues, or need to report information security
concerns. To request IT support, please submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm.
Stay Up-To-Date

For the most recent updates on this incident, please refer to the ITS Blog
<https://its.ucr.edu/blog/2026/05/07/monitoring-nationwide-security-breach-involving-canvas>
and TechAlerts <https://techalerts.ucr.edu/> or Instructure’s Status page
<https://status.instructure.com/>. The UC Office of the President is also
providing updates to the UC community
<https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/>
as the situation evolves. For more information on the security incident,
please access Instructure’s Security Incident Update & FAQs
<https://www.instructure.com/incident_update>.

Thank you for your commitment to UCR’s instructional mission and our
students.


Sincerely,

Elizabeth Watkins, Ph.D.

Provost and Executive Vice Chancellor

Matthew Gunkel

Chief Information Officer and Associate Vice Chancellor

Dewight Kramer

Chief Information Security Officer

Dr. Richard L. Edwards

Executive Director for the XCITE Center for Teaching & Learning



This email account is not monitored by ITS staff. If you require technical
support, please take one of the following actions:

   -

   Visit the ITS website at its.ucr.edu to find self-help articles, submit
   and track support tickets, request IT services, and more.
   -

   For live support, you can contact the BearHelp helpdesk at 951-827-4848
   from Monday to Friday, 8:00am to 5:00pm.
   -

   If you suspect you received a phishing email, please report it using
   PhishAlarm <https://its.ucr.edu/phishalarm>.
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