[Msoadm] Resume Submission of Requisitions, Purchase Orders, and/or PO Change Requests

[Asirra Suguitan]

Dear Colleagues,

Please share the below message with staff this may affect.



Good News!

We are pleased to inform you that the critical issue with our tax calculation engine, ONESOURCE, has been successfully resolved as of 2:30 PM today.

As you are aware, since this morning, March 15th, at 9:00 AM PST, users were unable to submit Requisitions, Purchase Orders, and/or PO Change Orders due to system degradation issues.

Now that the issue has been fixed, you may resume normal operations and process Requisitions, Purchase Orders, and/or PO Change Orders without any restrictions.

For more information, please visit: https://impact23.ucr.edu/known-issues/2024/03/15/procurement-and-payables-0

Thank you for your patience and cooperation during this time.

Sincerely,
Asirra Suguitan
Impact23 Functional Lead and Campus Controller
[ucr-logo-email]



From: Asirra Suguitan
Sent: Friday, March 15, 2024 10:40 AM
To: oraclefinancials-depttransactors-request at lists.ucr.edu<mailto:oraclefinancials-depttransactors-request at lists.ucr.edu>; oraclefinancials-ptpapprovers-request at lists.ucr.edu<mailto:oraclefinancials-ptpapprovers-request at lists.ucr.edu>; oraclefinancials-purchasingdept at lists.ucr.edu<mailto:oraclefinancials-purchasingdept at lists.ucr.edu>
Subject: Do Not Submit Requisitions, Purchase Orders, and/or PO Change Requests


Dear Colleagues,

This message is to inform you about a critical issue that has arisen with our tax calculation engine for Oracle Procurement and Payables, ONESOURCE, since Friday, March 15th, at 9:00 AM PST.

This issue is currently preventing users from successfully submitting Requisitions, Purchase Orders, and PO Change Requests. To mitigate any further complications, users are to refrain from processing Requisitions, Purchase Orders, and/or PO Change Requests until further notice.

The root cause of this problem lies in ONESOURCE experiencing system degradation issues, which are directly impacting both Oracle Procurement and AP modules. Rest assured, our dedicated team is actively monitoring the status and working diligently to resolve this matter.

As of now, we anticipate that the issue will be resolved today before the end of the day (EOD). We will keep you updated on the progress and provide further instructions once ONESOURCE is fully operational again. Your cooperation and understanding during this challenging time are greatly appreciated.

Thank you for your attention to this matter.

Sincerely,
Asirra Suguitan
Impact23 Functional Lead and Campus Controller
[ucr-logo-email]

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