[Students] Palo Alto (GlobalProtect) Campus VPN Going Away on March 11

[UCR Information Technology Solutions]

Dear Highlander,

Please be reminded that, on March 11, 2026, UC Riverside will decommission
its old virtual private network (VPN), Palo Alto (GlobalProtect), as part
of Information Technology Solutions’ (ITS) efforts to further improve UCR’s
network infrastructure.

To ensure continued access to the campus VPN, users of GlobalProtect VPN
should transition to using the new campus VPN, Cisco Secure
(AnyConnect). Please
find guidance in the original notice, sent February 12, 2026 (below).

If you experience any issues with VPN or network connectivity, please submit
a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm. For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure


On Thu, Feb 12, 2026 at 4:12 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> [image: image]
> The new campus VPN is available to Windows, Mac, Linux, Chrome, Android,
> and iOS users.
>
> Dear Highlander,
>
> On March 11, 2026, UC Riverside will decommission its old virtual private
> network (VPN), Palo Alto (GlobalProtect). To ensure continued access to the
> campus VPN, users of GlobalProtect VPN should transition to using the new
> campus VPN, Cisco Secure (AnyConnect). The new VPN was released to campus
> in October 2025
> <https://its.ucr.edu/blog/2025/10/23/new-campus-vpn-available-download-required-linux-chrome-android-and-ios-devices>.
> The campus VPN upgrade is part of Information Technology Solutions’ (ITS)
> efforts to further improve UCR’s network infrastructure.
> Linux, Chromebook, Android, and iOS Users
>
> Highlanders who use the VPN with devices that have Linux, Chrome, Android,
> or iOS operating systems (i.e., Linux machines, Chromebooks, phones, or
> tablets) may find installation and configuration guidance in the IT
> knowledge base. If this applies to you, please find guidance below:
> Guidance for Linux
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
> Guidance for Chromebook
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_2kjon6ucxzg6>
> Guidance for Android
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_d83ijwbzaqax>
> Guidance for iOS
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_xz2abebino36>
>
> Windows and Mac Users
>
> Highlanders with devices that use Windows or Mac operating systems may
> download the new Cisco Secure (AnyConnect) campus VPN. Installation and
> configuration guidance
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
> is available in the IT knowledge base.
>
> Guidance on how to connect to Cisco Secure (AnyConnect) VPN for Windows
> users
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423>
> and Mac users
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424>
> are available in the IT knowledge base.
> IT Support
>
> If you experience any issues with VPN or network connectivity, please submit
> a ticket
> <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
> or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
> pm. For in-person support, please visit the IT Support Services stations
> located at the first floors of the Rivera and Orbach libraries and the
> Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.
>
>
> Sincerely,
>
> Jeremy Fisher
>
> Executive Director of Infrastructure
>
> Information Technology Solutions
>
>
>
> Information Technology Solutions
>
> Computing & Communications Building
>
> 900 University Ave.
>
> Riverside, CA 92521
>
> 951-827-4848 | its.ucr.edu
>
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